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Motions, questions and answers

Every motion, amendment, parliamentary question and answer the chamber has lodged since 1999, searchable in one place.

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Covering Unknown to Unknown. 5,671 amendments linked to their parent motions. 63,838,109 recorded MSP supports. 2,918 divisions on record (1,666 carried, 1,208 defeated).

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Question

To ask the Scottish Government whether it is aware of any alterations to out-of-hours contact services for non-departmental public bodies, and what information has been provided to ministers regarding

S6W-32137 · Written Question · lodged by Lennon, Monica

Lodged on
10 Dec 2024
Heard / answered on
19 Dec 2024
To ask the Scottish Government whether it is aware of any alterations to out-of-hours contact services for non-departmental public bodies, and what information has been provided to ministers regarding any such alterations.

The answer

Scottish Government is aware the Scottish Environmental Protection Agency is considering amendments around its call centre service to align with plans for wider organisational transformation. SEPA has not raised any emerging risk, or issue with significant implications for its operation or governance with regards to changes to the 24-hour call centre.Scottish Government is not aware of any other proposal to alter out-of-hours contact services, nor has information been provided to Ministers from any other public body.Ministers would not routinely be informed of changes to contact services as this would be an operational matter for the body concerned, based on evaluation of the service, customer demand/experience and evolving automation of communication channels such as the use of bots and Artificial Intelligence.

Answered by Ivan McKee on 19 Dec 2024.