Social Justice and Social Security Committee 18 September 2025
This is certainly the process that will be in place. With every benefit, we have a system of support to ensure that we analyse what happens in real time with real people as they go through the process, and that will be an important part of how we can evaluate how big any challenges for individuals are. If there is evidence of issues, we will not be talking theoretically but will be talking about the actual impact as people have gone through the process, so we would certainly go back to the DWP with that evidence, because this is not the position that I want to be in. However, at this point, the DWP’s position is the DWP’s position, so we have to get on with making the best that we can of the situation. I can reassure the committee that we have the process in place to see what is happening on the ground with clients as they go through the process.