Meeting of the Parliament 07 February 2024
As Miles Briggs should know, one of the reasons why the number of complaints has gone up is that the number of cases has gone up exponentially because we took over child disability and adult disability payments. As a proportion of the number of cases, I am absolutely content with the fact that, as the client survey demonstrated, we still have a very high satisfaction rate. With the best will in the world to him, Mr Briggs is being slightly disingenuous not to also mark the fact that there has been a great increase in the number of cases.