Meeting of the Parliament 19 November 2020
Mr Cole-Hamilton should never judge the amount of work that we are doing on the basis of the number of words that I use.
As I said, the national booking service will be ready from phase 2, which kicks in at the end of February and takes us through another couple of months thereafter. The service has been designed, but the detail of it is not yet finalised, because it is for phase 2.
I will undertake to ensure that every member knows the detail of what that national booking service is, including whether it is automated, how people can get advice, what someone should do if they get an appointment time that they cannot make and so on, and how that connects up with the local delivery areas. I will do that as soon as all the details are finalised.