Meeting of the Parliament 02 February 2016
Earlier this week, I was contacted by a constituent who has yet to receive a letter that details her entitlement. The Government’s online record does not even show an acknowledgement of the farm that she and her husband rent. After having phoned the Government’s helpline, which the cabinet secretary referred to, she stated:
“staff aren’t even allowed to look up people’s payments ... we now seem to have fallen into the hole within the department where no one knows anything about our application.”
Having failed to meet the January deadline, what reassurance can the cabinet secretary give that the measures that he has now announced will allow my constituent and many like her to get the information and, indeed, the payments that they are looking for?