Meeting of the Parliament 17 June 2026 [Last updated 15:26]
The data that I have before me, from March 2026, shows that the average wait time was 7 minutes, 52 seconds. While they are on hold for non-emergency calls, people are given alternative routes through which they can report issues. Katy Clark suggests that people are giving up but, in actual fact, they may be taking up those options and finding other ways to get in touch with the police.
As I said in response to Ms Haughey, I say to Ms Clark that we expect the resources that we are putting in place for Police Scotland to ensure the resilient and responsive service that meets people’s needs. That is an expectation that we will carry, with Police Scotland.