Meeting of the Parliament 17 June 2026 [Last updated 15:26]
Clare Haughey is absolutely right. We need to bring people with us and give them the flexibility to get in touch with services as they need them and in a way that meets their needs. The Scottish Government is fully supportive of Police Scotland’s efforts to ensure that a resilient and responsive C3 service is maintained and is accessible to all. Emergency calls must clearly take precedence over the reporting of potential criminal incidents. Police Scotland has been very clear that 101 is a non-emergency number. Callers are advised to phone 999 if the incident that they are reporting is escalating into an emergency situation.
Police Scotland’s contact assessment model ensures that resources are deployed to where they are needed most and that people receive the support required. We expect the record investment in policing to support effective, accessible services for the public and to ensure that communities continue to receive the prompt and reliable policing response that they deserve.