Chamber
Meeting of the Parliament 17 June 2026 [Last updated 15:26]
17 Jun 2026 · S7 · Meeting of the Parliament
Item of business
Portfolio Question Time
Police Scotland 101 Service
I regularly hear from constituents who feel that waiting times for speaking to a call handler can be lengthy. I appreciate that the online service is also available, but many of my constituents, particularly older constituents, tell me that they do not have access to or do not use the internet. Can the cabinet secretary advise me how the Scottish Government expects Police Scotland to maintain a balance between telephone and online services to ensure that the 101 service is accessible for all?
In the same item of business
Clare Haughey (Rutherglen and Cambuslang) (SNP)
SNP
To ask the Scottish Government what support it is providing to Police Scotland to improve the 101 service. (S7O-00077)
The Cabinet Secretary for Justice (Neil Gray)
SNP
Decisions on how resources are deployed, including the operation of contact, command and control—C3—services, are rightly matters for the chief constable, wh...
Clare Haughey
SNP
I regularly hear from constituents who feel that waiting times for speaking to a call handler can be lengthy. I appreciate that the online service is also av...
Neil Gray
SNP
Clare Haughey is absolutely right. We need to bring people with us and give them the flexibility to get in touch with services as they need them and in a way...
Katy Clark (West Scotland) (Lab)
Lab
According to the latest survey in May, the average time to answer a 101 call was 10 minutes and 3 seconds, and the longest wait time was 1 hour and 33 minute...
Neil Gray
SNP
The data that I have before me, from March 2026, shows that the average wait time was 7 minutes, 52 seconds. While they are on hold for non-emergency calls, ...
The Deputy Presiding Officer (Clare Adamson)
SNP
That concludes justice portfolio questions.