Meeting of the Parliament 17 June 2026 [Last updated 15:26]
Decisions on how resources are deployed, including the operation of contact, command and control—C3—services, are rightly matters for the chief constable, which reflects the operational independence of policing. Police Scotland has been very clear that 101 is a non-emergency number, and callers are advised of other means by which they can contact the service while they are on hold.
The Scottish Government is providing record funding of more than £1.7 billion for policing in 2026-27, giving Police Scotland the resources that it needs to maintain a resilient and responsive service, including the 101 service. We expect that investment to support effective, accessible services for the public and to ensure that communities continue to receive the prompt and reliable policing response that they deserve.