Local Government, Housing and Planning Committee 29 May 2025
We have heard clearly from the cabinet secretary and other members that this is a common problem across Scotland. As the convener said, a quarter of properties across Scotland have some kind of factoring arrangement. The difficulty that has arisen is that, where home owners are not getting the level of service that they expect—where they are paying for an entirely substandard service—the customer service is deplorable to the point that, in response to complaints, home owners are either stonewalled and met with silence or factoring companies, acknowledging the power imbalance, just say, “Well, there’s nothing you can do about it”. That is a direct quotation that constituents with a bad experience of factoring arrangements have heard from poorly performing factoring companies, which know that, in legal terms, it is so hard for residents to remove a factor that they just do not care. It cannot be fair that a factoring company can give up a contract and have an alternative factor appointed with no consultation or even awareness on the part of residents who pay for it.
Pam Duncan-Glancy raised an example in Cambuslang, where the first time that residents found out that a new factoring company had been appointed to maintain the common areas was when they received their first bill from that company. It cannot be fair that the factoring companies can be changed with no limit, but residents need to get together, hold a public meeting, and get agreement through a vote of more than 50 per cent of residents before a factor sits up and take notice.
I do not intend to press amendment 507 at this point, but I plan to bring a suite of amendments at stage 3. I hope that the Government has heard loud and clear from members around the table the real desire for change to factoring arrangements. The status quo is simply not an option. Residents have waited for a long time for change from the Government, but it has not been forthcoming. I therefore hope to work with the Government between stages 2 and 3 to give residents a more solid list of the changes that we would like to see to support them.
I seek the committee’s agreement to withdraw amendment 507.
Amendment 507, by agreement, withdrawn.
Amendment 387 moved—[Shirley-Anne Somerville]—and agreed to.
Amendment 508 not moved.
Amendments 388 to 392 moved—[Shirley-Anne Somerville]—and agreed to.
Amendments 509 to 512, 415, 513, 504 to 506, 514 and 476 not moved.
Section 51 agreed to.
After section 51