Local Government, Housing and Planning Committee 18 March 2025
It is hard to think about having a whole new system that is very expensive to run when we know that there is not enough money in the housing system. However, if there were clear qualifications—I hope that the building experts in the gallery can talk more about this—and clear centres of expertise, tenants would know that there would be a thorough assessment and thorough surveying, and that that would be the case in the private sector, as well.
We get surveys that tenants just do not trust. They then get their own surveys done and they say something different, so we need something that tells a coherent story so that we can get to root causes. Surveys come out and tenants do not trust them because they do not reflect their experience, so they redo them and three years later they say, “Oh! This is really what’s going on”, as Sean Clerkin talked about.