Meeting of the Parliament (Hybrid) 21 September 2021
I note that only 21 per cent of calls in August were about life-threatening conditions. Although I welcome the 100 additional call handlers, will the cabinet secretary consider reviewing the 999 and 111 call triage information technology systems to ensure that cases that can be dealt with by other services, such as out-of-hours GPs or minor injury clinics, are referred appropriately and are not sent an emergency ambulance? I stress that I am referring to the IT systems and not the call handlers themselves.